Luxurious Frankish Inn - "Azubi Vocalized Loudly at Front Desk"

Luxurious Frankish Inn - "Azubi Vocalized Loudly at Front Desk"

In the heart of Würzburg, Kerstin Bezold, the manager of the prestigious Würzburger Schlosshotel Steinburg, has taken a stand against the treatment of her staff by some guests. The hotel team, which runs the hotel alongside a wine restaurant, has been facing challenges that have pushed them to the brink, with service staff being insulted, apprentices at the reception being shouted at, and event staff being put down by guests.

The situation came to a head when the hotel team debated the appropriateness of a video created by Kerstin Bezold, a "call for respect, consideration, and appreciation for all those who work with people." The video, published to emphasize the importance of mutual respect in the service industry, received much praise and agreement, but there was also a critical voice that expected a different tone from a 4-star hotel.

Kerstin Bezold has appealed to her future guests to be respectful to her staff, acknowledging that guests may have had difficult journeys or personal issues that could affect their behaviour. She lists potential reasons for guests' behaviour, such as bad journeys, accidents, water damage, slipped disc, and inability to find food on the way. However, she emphasizes that disrespect is a no-go for her.

The hotel team is regularly trained to not take disrespectful behaviour personally and to set clear boundaries. Despite this, the team has experienced situations that have left them on the brink of resignation due to experiences with guests. Kerstin Bezold stands firmly behind her team, stating that it's important to take a stand for what's important.

The hotel caused a stir last year due to a fine for no-show guests. Recently, a complaint has sparked conversation about the hotel, with Kerstin Bezold expressing frustration with dealing with rude guests. The team is grateful for the feedback they received, as it has helped them to address the issues and improve the guest experience.

Common challenges hotel managers face from rude guests include increased stress and emotional burden, additional time and effort required to handle conflicts, potential impact on staff morale, and the risk of negative reviews or reputational harm if incidents escalate. However, specific details about Kerstin Bezold’s experiences or challenges at Würzburger Schlosshotel Steinburg are not available from the current search results.

The video and Kerstin Bezold's stance have resonated with many in the industry, with the Steinburg team agreeing with another commentator that it's equally important for management to support the team and advocate for more humanity. The team hopes that their experiences will serve as a reminder to all guests to treat hotel staff with the respect and appreciation they deserve.

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