Passenger Discontent Over IndiGo Flight Delay Depicted in Video as Cabin Crew Member Places Hands in Prayer Position
The IndiGo flight 6E 5028 from Mumbai to Varanasi experienced a two-hour delay due to a technical issue identified before take-off[1][3]. The delay caused significant distress among the 176 passengers onboard, who questioned the safety of the aircraft and expressed their concerns over the lack of clear communication from the crew[1][3][4].
The delay led to tense moments and chaotic scenes inside the aircraft. Passengers tried to record videos and sought explanations, but the cabin crew requested them to remain seated and even asked a passenger to stop filming. At one point, an air hostess folded her hands and appealed for calm, stating that all technical checks had been completed, which further frustrated passengers who wondered why such checks were conducted after boarding[1][3][4].
The incident occurred amidst rising air travel costs and recent high-profile air incidents, causing passenger reactions to reflect anxiety and safety concerns. Some passengers felt their safety was being compromised and expressed outrage over the insufficient information and the inability to document their experience onboard[2][3].
However, the pilot and crew assured passengers once the technical issue was resolved and safety checks completed. Captain Urvashi, the woman pilot, reassured passengers that the aircraft was fit to fly and encouraged trust in her[5]. She also expressed a desire for a positive flight and a safe arrival to Varanasi[6].
A video circulating on social media shows passengers asking about the delayed take-off and cabin crew requesting them to remain seated. Some passengers could be heard chanting "Har Har Mahadev" in response to the pilot's reassurances[7].
The delayed flight took off at 9.53 pm and landed in Varanasi at 11.40 pm, over two hours after its scheduled departure[8]. The incident has raised questions about communication protocols during delays and the management of passenger concerns on board[1][3].
Despite the delay and the initial concerns, the flight landed safely at Varanasi, marking the end of a somewhat turbulent journey for the passengers.
- Amidst the rising air travel costs and recent high-profile air incidents, some passengers worried about their safety during the delay, and expressed outrage over the lack of information and their inability to document their experience onboard.
- The incident on IndiGo flight 6E 5028 from Mumbai to Varanasi also highlighted the need for clear communication from the crew during such situations, as passengers questioned the safety of the aircraft and felt frustrated by insufficient information.
- In contrast, despite the initial concerns, the passengers experienced a safe landing in Varanasi, making them aware of the importance of car-maintenance and general-news, not just in travel, but also in their everyday lifestyle, as they realized the potential impacts of accidents and technical issues that can disrupt their travel plans.